The Review Room

Reviews & DMs come in

Every Google review and Instagram DM across the ten branches is gathered for the week — nothing scanned by eye, no branch left out.

Code counts, the AI reads

Star counts, averages and pattern rankings are computed straight from the export fields, before any AI runs. Then the AI reads every review and DM to sort it, quoting the sender’s own words as it goes.

Drafts & patterns, under standing rules

Reply drafts are written under a standing rule — never offer a refund, a discount, a replacement or anything free — and a mechanical sweep checks every draft against a banned-word list before anything ships. When a pattern is flagged, the why is worded as a possibility and backed by quotes checked word-for-word; anything uncertain lands in “needs a human look” instead of the counts.

Delivered

The digest and drafted replies are put together in the cloud and arrive for Bilal and the management group. Nothing posts back to a reviewer until someone on the team approves it — the workflow never replies to a customer itself.