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The Policy Desk

Omar Farooq · CEO, Vertex Distribution — 150 staff, and ‘ask Saima’ has stopped scaling

Vertex’s HR officer answers the same nine questions on repeat — leave carryover, fuel allowance, advance policy — and the answers live in a PDF nobody opens. At 150 staff, ‘ask Saima’ has stopped scaling.

The Policy Desk is an internal HR Q&A assistant on the ChatGPT or Claude workspace Vertex already pays for — answering from Vertex’s own policy documents, with citations, and redirecting anything personal straight to HR.

fictional demo · real workflow concept · ready to build runs on your own ChatGPT/Claude your team’s questions answered — cited, without you in the loop ~1 week setup

The mock

A sketch of the Q&A — not yet captured from a client run, which is why it fades out.

concept mock
🗂️
Vertex Policy Desk
runs on Vertex’s existing ChatGPT Team workspace

How many casual leaves can I carry into next year?

Up to 4 casual leaves carry over (HR Policy Manual v3, §5.2), and they lapse if unused by 31 March. Annual leave carries differently — want that rule too? For anything about your personal balance, please ask HR directly.

What we’d build

The essentials

This one runs on the subscription you already have — and this page is our honesty test. A less careful shop would sell you a custom HR chatbot when your existing subscription would do the job. Recommending the simpler path here is exactly why you should trust us with the harder ones.

Setup time
About a week, including a 30-minute staff walkthrough
Honest note
If your policy docs contradict each other, so will the answers — the setup week usually finds three contradictions HR didn’t know about.

More for HR: The Policy Desk · The Screening Brief

Want this for your business?

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